Increased efficiency, lower operating costs
Stop sweating the small stuff. Managed Help Desk from The IT Umbrella Group manages more than just Tier 1, Tier 2, and Tier 3 tickets. We handle all extraneous IT Support needs. Giving you the peace of mind that your network, users, and data will be fully supported 24x7x365.
IT Help Desk giving you a headache? We can help. Help Desks exist to solve problems, but having an in-house Help Desk can be a problem in itself. Between the expense of keeping it staffed 24 hours a day, constant staffing turnover, and unexpected problems that stretch your team too thin, you may find yourself overwhelmed.
Our clients save up to 40% on their IT budgets by leveraging our Help Desk support. We only bill for time spent on issue resolution—not doctor visits, sick leave, or bathroom breaks. Managed Help Desk is much more cost-effective than maintaining an internal IT Help Desk.
We don’t do one-size-fits-all. Instead, we sit down with you and get to know your team, your company, and your unique business objectives. Then we design a customized IT Help Desk support plan comprised of Tier 1 tickets, Tier 2 tickets, or a combination of both.