IT Umbrella Group provides Voice over Internet Protocol (VOIP) service for businesses and residential customers in McAllen, TX and the surrounding area. No matter what your telecommunication needs, we can deliver a flexible, feature-rich solution that can save you money on every call.
VOIP (also referred to as IP Telephony, Internet Telephony, and Internet Calling) uses your high-speed Internet connection instead of using traditional phone lines to make and receive phone calls. VOIP can significantly reduce your communication costs, and offers robust features and flexibility that allow you to better manage communications between your employees and customers.
VOIP phone service typically costs significantly less than equivalent service from traditional telephone service providers. Cost savings are also achieved by using a single network to carry both voice and data. This is especially true if you have underutilized network capacity that you can use for VOIP.
And while there is a monthly cost for your Internet service, using VOIP over this service usually does not involve any extra charges, so your calls (even international calls) are essentially free!
VOIP provides you with flexibility that traditional phone networks cannot. Incoming phone calls are automatically routed to your VOIP phone, wherever you plug it into a network. You can take your VOIP phone on a vacation or business trip, and anywhere you connect it to the Internet, you can receive your incoming calls.
Employees who use VOIP phones can work from anywhere they have a reliable Internet connection. This can help you reduce expenditures on office space and equipment, and help your employees reduce their commuting time and expenses.
VOIP also supports features such as call management, call forwarding, voicemail and IVR (interactive voice response), which can help your McAllen, TX business maintain a professional presence in the marketplace.
Residential VOIP is Internet-based voice service for your home. It uses your home Internet connection to route calls. VOIP converts your voice into data packets, sends them over the Internet, and reassembles them into high-quality audio on the other end.
With residential VOIP, you can even use your existing telephone to make and receive calls, via Bring Your Own Device (BYOD). All you need to start making low-cost VOIP calls is an Analog Telephone Adapter (ATA) to connect your phone to the router, Ethernet hub, or switch. Or you can choose to rent your equipment for a nominal fee.
A big advantage of a residential VOIP system for McAllen, TX homeowners is ease of use. IT Umbrella Group offers plug-and-play systems that can be set up within minutes. We also provide 24/7 support. Our expert team and online knowledge base are dedicated to troubleshooting any issues quickly and accurately.
Our residential VOIP service includes 911 service, 411 service and phone directory listings, for a comprehensive home telecommunications solution.
IT Umbrella Group provides business VOIP service with all the tools and enterprise features that your Palm City, FL business needs to succeed.
Fortunately, switching to VOIP doesn’t require significant changes in your business’ IT infrastructure. However, you do need to make sure your broadband Internet connection is able to handle the increased traffic. VOIP can be sensitive to network conditions, so if your connection is overloaded it may cause calls to become garbled. It’s easy to find out whether your broadband connection can handle voice traffic by using an online speed test; these tests are free and widely available.
If your connection isn't fast enough, you can upgrade to a faster link, or install a second line dedicated to handling VOIP traffic. IT Umbrella Group will work with you to determine how many channels you’ll need to support your business operations. It's a good idea to take some time to monitor how your staff uses their phones, especially during busy times, to get a clear picture of how many simultaneous VOIP calls you’ll need to support. No matter many channels you have, you can set up as many extensions as you like, and make unlimited internal calls.
Our business VOIP service also provides reporting (trunk status, call statistics and more), diagnostics, and the ability to block calls to premium-rate and international phone numbers.
IT Umbrella Group can also port your existing phone numbers over to your VOIP trunk gateway. This can save your McAllen, TX business a significant amount of time and money, as you won't need to inform customers about new phone numbers, or reprint your business cards and marketing materials.
VOIP can also cut costs by eliminating the need for physical phones. IT Umbrella Group offers softphone apps for Windows, Mac, iOS and Android devices, which can be used with lightweight headsets. But if you prefer desktop handsets, we offer a range of affordable IP-compatible models.
Another important decision to make is whether to choose onsite or cloud-hosted VOIP service. Running your own IP PBX phone system onsite is cheaper than having your service hosted in the cloud, and gives you complete control over your VOIP services. But there are tradeoffs as well. You’ll either need to purchase preconfigured hardware appliances, or install the backend software on a server you already own. And if you decide to use a server that's already handling other duties, you risk conflicts with other applications, which can be difficult to diagnose and fix. Also, running your own IP PBX can consume valuable IT resources that may be best allocated towards more strategic initiatives.
For smaller businesses without the expertise to configure and manage an onsite IP PBX, cloud hosting is a great solution. IT Umbrella Group offers convenient packages that include preconfigured SIP trunks, channels and call routing features. You can monitor your VOIP services via our web portal, and your remote employees can access VOIP services even if your main office is offline or inaccessible.
VOIP is a powerful and easy-to-implement functionality for McAllen, TX homeowners and businesses, providing the benefits of cheap local and international calls, easy scalability, professional call management features, and excellent support for a mobile workforce. Escape the high rates charged by traditional telephone service providers!